Delivery information
Shipment processing time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
Please refer to below lead time based on order quantity.
| 1-19 pcs | 7 days* (Based on local stock availability, please check with store) |
| More than 20 pcs | 14 weeks* |
*Possible extended L/T due to current global component shortages
All our orders are NCNR
Shipping rates & delivery estimates
The shipping rate will be displayed at the last step of check-out. You can inquire the shipping cost by proceeding the check-out. The product is shipped from the Netherlands with express carrier like DHL and the shipping time is maximum 5 working days after dispatch from our warehouse.
Items can be shipped to over 57 countries and regions. These include:
| Europe | |||
| Austria | Belgium | Bosnia-Herzegovina | Bulgaria |
| Croatia | Czech Republic | Denmark | Estonia |
| Finland | France | Germany | Greece |
| Hungary | Iceland | Ireland | Italy |
| Latvia | Liechtenstein | Lithuania | Luxemburg |
| Malta | Monaco | Netherlands | Norway |
| Poland | Portugal | Romania | Serbia |
| Slovakia | Slovenia | Spain | Sweden |
| Switzerland | Turkey | UK | Ukraine |
| Americas | |||
| Argentina | Canada | Colombia | Martinique |
| Mexico | USA |
| Africa and Middle East | |||
| Israel | South Africa |
| Australia, Asia and Pacific | |||
| Australia | China | Hong Kong | Japan |
| Macau | Malaysia | New Zealand | Philippines |
| Singapore | South Korea | Taiwan | Thailand |
| Vietnam | |||
No Shipment to P.O. boxes
All shipments require a signature upon receipt, therefore we don't accept P.O. box as a shipping address.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The shipments are shipped from the Netherlands, and the shipping cost is not including your local customs clearance, duties, and sales taxes.
If you are located in the European Union, you will not be asked for customs clearance, duties.
If you are not accepting the custom duties/clearance fees and the goods are returned to the Netherlands then we will charge you for the two-way shipping fees.
VAT
Customers in European Union will be charged VAT. If you are a company in Europe, please fill in your VAT number. The system will exempt the VAT automatically. ( In Netherlands, a company still need to pay VAT even fill in VAT number)
In case you didn't fill in VAT number in the first place under shipping address, we are not able to modify the invoice once the order is completed.
Please ensure you fill in the correct VAT with matched company name and address, otherwise we will still charge the VAT.
No VAT will be charged for none-EU customers.
Large volume shipments
If you order large volume, such as 100 pieces, per shipment, and prefer to using your own designated forwarder. Please contact our customer service shop@up-board.org.