Shopping Cart
Create an account

Shipment processing time

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

Please refer to below lead time based on order quantity.

1-19 pcs 7 days
More than 20 pcs 6-8 weeks

 

Shipping rates & delivery estimates

The shipping rate will be displayed at the first step of check-out. You can inquire the shipping cost by proceeding the check-out. The product is shipped from the Netherlands with express carriers such as TNT or FedEx. It usually takes 2-3 days for shipments in Europe, and 3-5 days for the rest of the world.

Items can be shipped to over 57 countries and regions. These include:

Europe      
Austria Belgium Bosnia-Herzegovina Bulgaria
Croatia Czech Republic Denmark Estonia
Finland France Germany Greece
Hungary Iceland Ireland Italy
Latvia Liechtenstein Lithuania Luxemburg
Malta Monaco Netherlands Norway
Poland Portugal Romania Serbia
Slovakia Slovenia Spain Sweden
Switzerland Turkey UK Ukraine

 

Americas      
Argentina Canada   Colombia    Martinique 
Mexico USA    

 

Africa and Middle East      
Israel South Africa           

 

Australia, Asia and Pacific
Australia China Hong Kong Japan
Macau Malaysia New Zealand Philippines
Singapore South Korea Taiwan  Thailand
Vietnam      

 


No Shipment to P.O. boxes

All shipments require a signature upon receipt, therefore we don't accept P.O. box as a shipping address.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

The shipments are shipped from the Netherlands, and the shipping cost is not including your local customs clearance, duties, and sales taxes.

If you are located in the European Union, you will not be asked for customs clearance, duties.

If you are not accepting the custom duties/clearance fees and the goods are returned to the Netherlands then we will charge you for the two-way shipping fees.

 

VAT

Customers in European Union will be charged VAT. If you are a company in Europe, please fill in your VAT number. The system will exempt the VAT automatically. ( In Netherlands, a company still need to pay VAT even fill in VAT number)

In case you didn't fill in VAT number in the first place, we are not able to modify the invoice once the order is completed.

No VAT will be charged for none-EU customers.

 

Large volume shipments

If you order large volume, such as 100 pieces, per shipment, and prefer to using your own designated forwarder. Please contact our customer service shop@up-board.org.