CANCELLATION & RETURN POLICY

 

Cancellation Policy

 

Cancellation

You are only allowed to cancel your order when the order is still in its processing status.

Cancellation requests must be made by means of submitting a ticket to info@up-board.org, and only once this is done will the cancellation request be acknowledged. 

We do not acknowledge any cancellation requests by any other means, i.e. through telephone call and social media.

In any event that the goods are packed or dispatched, it is not possible to cancel it.

Upon receiving the goods, you may still have the chance to cancel the order in accordance with our 14-day cool-off period return policy.


Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.


Fraudulent Order

We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.


Security Check

As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuineness of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.

 

Return Policy

 

14 Days Return Policy

 

You can exercise the right to return an order and opt for a refund within 14 days after receipt of the goods provided, that such request is submitted from "Order & History" within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You will be responsible for the shipping cost of the returned product and remaining records till UP shop confirms the receipt of the returned product. Your order(s) is/are eligible for a refund subject to the conditions below:
 

  1.      Goods are purchased from our website. (www.up-shop.org)
  2.      A request for refund notification is submitted from "Orders & History" within 14 days upon you receiving the goods.
  3.      Goods are returned with a copy of your receipt/invoice.
  4.      Goods are returned with a copy of your return authorization number and form (along with the receipt/invoice)
  5.      Goods are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).
  6.      Goods must be returned to our specified address within 14 days after we acknowledge your request. After we acknowledge and confirm your return request, you can return the products to the designated address in the authorization form. 

 

 

Return of Incorrect order or DOA Item

If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 30 days after receiving the goods through "Order & History". We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

 

  1.      Goods are not working straight out of the box. (DOA)
  2.      Goods are not what you have ordered. (Wrong goods)
  3.      For an incorrect order received, the goods must be returned to us in an unopened and unused condition with full and complete packaging including accessories and other material(s).
  4.      For DOA goods, the goods must be returned to us in an original and undamaged condition with full and complete packaging including accessories and other material(s).
  5.      Goods must be returned to our specified address within 14 days after we acknowledge your request.
  6.      Goods returned are confirmed to be incorrector DOA, after our inspection.
     

No restocking fee will be applied to the return, which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, refer to point 6 stated above.

After we acknowledge and confirm your return request, we will arrange a courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, refer to point 6 stated above. 

 

In the case of NPF(No Problem Found) while you claim a DOA :

- You will be responsible for the cost of two-way shipping.

- You will be responsible for the cost of inspections and diagnostic USD20. 

 

 

Further Notes

  1.      You must take all reasonable care of the goods and return them in an original and undamaged condition.
  2.      Unless specified in the above Terms and Conditions that you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours. This does not affect your statutory rights.
  3.      We are not responsible for any physical loss or damage of the goods during return transit.
  4.      We reserve the right not to accept a return if it does not satisfy the conditions stated in the return policy.
  5.      Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken products, will not be covered by UP Shop Faulty or DOA Return Policy.

 

  1.       Any free gifts must also be returned. We reserve the right to deduct the amount of any missing free gifts or a restock fee up to 50EUR from your refund

Fail to deliver due to wrong address or tax/duty clearance rejection from buyers

 In case the shipment is returned back to UP shop due to wrong address from buyers or tax/duty clearance rejection from buyers; the UP shop will refund the payment of the order after deducting all costs chagred by third party, such as shipping cost ect.