CANCELLATION & RETURN POLICY
You are only allowed to cancel your order when the order is still in its processing status.
We do not acknowledge any cancellation requests by any other means, i.e. through telephone call and social media.
In any event that the goods are packed or dispatched, it is not possible to cancel it.
Upon receiving the goods, you may still have the chance to cancel the order in accordance with our 14-day cool-off period return policy.
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuineness of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.
14 Days Return Policy
You can exercise the right to return an order and opt for a refund within 14 days after receipt of the goods provided, that such request is submitted from "Order & History" within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You will be responsible for the shipping cost of the returned product and remaining records till UP shop confirms the receipt of the returned product. Your order(s) is/are eligible for a refund subject to the conditions below:
Return of Incorrect order or DOA Item
If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 30 days after receiving the goods through "Order & History". We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):
No restocking fee will be applied to the return, which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, refer to point 6 stated above.
After we acknowledge and confirm your return request, we will arrange a courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, refer to point 6 stated above.
In the case of NPF(No Problem Found) while you claim a DOA :
- You will be responsible for the cost of two-way shipping.
- You will be responsible for the cost of inspections and diagnostic USD20.
Fail to deliver due to wrong address or tax/duty clearance rejection from buyers
In case the shipment is returned back to UP shop due to wrong address from buyers or tax/duty clearance rejection from buyers; the UP shop will refund the payment of the order after deducting all costs chagred by third party, such as shipping cost ect.